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Diana Z .
Los Angeles, CA |
- 4/19/2014
One guy hit my bumper and I needed to repair my car. It was my first time ever having a car accident. I had no idea what to do and where to go. My friend recommended me this place. So I decided to try.
I came there and met Arman who told me everything I need to know and understand. I told them everything I wanted and left my car. Soon it was ready. My bmw looked like a new one. There was no difference in color and my bumper looks good now.
I am glad i found this place! Highly recommended! |
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Vanessa L.
Los Angeles, CA |
- 4/13/2014
Another 5 star review, but it's true! The work they do here is excellent, the staff is friendly and professional and best of all, they are HONEST. When I was in a fender bender, they explained to me that I should replace the bumper ($600) since if I just repair it ($400) that I would see the difference if someone else ever hit me in the bumper. I took the chance and went with the cheaper fix, and then did get rear ended again! You could tell where they had done the repair because the paint chipped off and it turned white under the red paint. I should have listened to them I guess!
The next time I went in, they did a free touch up job for me so I didn't have to pay another $400. It's sucks to have to need an auto body repair shop, but if and when you do, go to Rick's! |
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Lexi H.
Los Angeles, CA |
- 3/23/2014
Whenever a place has ALL 5 star reviews, I hesitate that maybe they edit out their own lesser reviews - not true here. They are amazing both at what they do and customer service!
My '08 Ford Mustang had rear fender and bumper damage from a gal who scraped me in a parking lot and offered to pay out of pocket, which I was fine with. I got 4 different estimates because I'm young & female and didn't want to get taken advantage of. Peter's initial estimate was on point with what I expected - even about $30 less.
I picked Rick's ultimately for all the great reviews and during my estimate visit, the atmosphere was so positive and family oriented. When I finally brought the car in for the repair, they remembered exactly who I was.
I needed a rental car for the four days the repair would take (the free rental thing was also a factor in my decision). The car was at their second location in Silver Lake - a slight bummer but Arman personally drove me over to pick it up, not far at all. You do have to pay insurance on the rental but it's only $9 a day - dirt cheap.
Now I bought my car used and there had been a small dent already on the fender - random luck that I got hit in the same spot. Also, there was an odd bleach spot by the radio that I could never get out. I pointed it out to Arman for his opinion and he assured he'd take a look at it.
When I got the car back (earlier than expected) it looked AMAZING. Better than I bought it! The bumper and body are pristine - my boyfriend kept ogling it even ;) And Arman personally tried to remove the interior blemish and ultimately painted it for me FOR FREE. You can't even tell there was ever anything there or that anyone painted! I'm so amazed and impressed with their work and graciousness.
The icing on the cake: I'm 6'1" and whenever anyone else operates my car, they move the seat around. When Arman drove me to pick up the rental, he noticed that I moved the passenger seat all the way back. When I came to pick up my car, not only was it washed, vacuumed, and smelled nice, but the seat was all the way back, exactly how I left it. Small detail, I know, but I noticed and it was impressive that he did as well.
TAKE YOUR CAR HERE - THEY'RE INCREDIBLE |
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Elizabeth K.
Los Angeles, CA |
- 5/1/2014
They were super nice. They fixed my car for a fair price, and rushed it for me because I had to leave town.
I recommend them, honest, fast and good. |
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Eli K.
Los Angeles , CA |
- 4/18/2014
I worked primarily with Arman and Vaugn on my repair, and they were beyond awesome, friendly and helpful. This was my first time dealing with the aftermath of an accident (albeit a minor one), and they patiently walked me through the entire process. I went to Rick's based on their stellar Yelp reputation, which they lived up to and then some. I can't recommend these guys enough. I certainly hope that my car doesn't require a repair again any time soon, but I know that if it does, I'll be in good hands again with Arman and Vaughn. |
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Ryan C.
Hollywood, CA |
- 2/11/2014
Like all the other reviews, I came here because of all the positive reviews here. And they were right so thank you kind peeps.
Thank you Arman and Peter for fixing my car in 6 days. That was awesome! And it was flawless. And big thanks for the free loaner car you provided. It really really helped me a lot with my budget specially with my insurance deductible of $1000. Oh I forgot to take pictures of before and after...bummer. Oh well, my car is looking all good again. I will definitely recommend you guys to anyone I know. Thank you! |
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Marina S.
Burbank, CA |
- 12/28/2013
There is no auto body shop that I will ever trust with our cars besides Rick's. They have been taking care of all our car repair needs big or small for the past 8 years now and I have not once had any issue. They are consistent, professional, honest and you can be assured you will be provided with the absolute best in quality and service! Whether you take in a high line expensive car or not, the fine folks at this place will ensure the highest level of work possible across the board. All the cars we've taken to them were actually leased vehicles and by now have already done several lease returns, we have never encountered a single issue with the dealers...case in point, the quality is definitely up to par with factory standards.
Another noteworthy fun fact for those of you who look out for and appreciate cleanliness like me, you'll honestly forget you're at an establishment that fixes cars - from the shop to the waiting area, the entire facility is spotless. I can truly vouch for them without any hesitation, you can be at ease that you're going to be in perfect hands from A to Z!!! |
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Armani L.
Burbank, CA |
- 11/28/2013
Only had my X5 for a week when I scraped the right side getting out of the drive way at home. Sure enough the only way to have it repaired to look like its original condition was to have it profesionally repaired. The one body shop I ever trust in LA is Ricks Auto Body. These guys are real auto body "magicians". Their service, honesty and the work they do is trully extraordinary. In less than a week my X5 was back to its original condition.
Peter and Arman took care of me in a very professional manner. Now I know why all the celebrity cars are being repaired by these guys.... They have been in business for many years and know what they are doing. Thanks a million guys. You guys delivered what you promised and I strongly recommend your services to anyone who needs auto body work done to their cars. I posted a before and after pics of my car to show the outcome of their work. |
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Haomin C.
Los Angeles , CA |
- 3/1/2014
I had no idea where to have my car repaired after having an accident in early February. Rick's was the best rated shop around, so I took my 2011 E92 M3 there. Upon arriving at Rick's, Armon and Peter were very helpful and patient walking me through the whole process - Armon assessed the damage, I dropped off my car, Peter set up a complementary rental car and then I was able to go back to work on time. The rental helped me get through the 3-week period smoothly, and during the repair, everything was communicated thoroughly on my end. Peter walked me through the damage and how they planned to repair, along with the expected time frame right after he promptly reached out to the insurance company. They seem to be very experienced in dealing with the insurance company and will endeavor to get you new parts (instead of those from secondary market which insurance company contracted repair shops tend to use).
I just picked my car up today and was quite impressed by their work and even the paint job (my car comes in a unique color). Peter and Armon demonstrated absolute professionalism and hospitality that I truly appreciated during the entire time. I never had such a pleasant auto repair experience, for which I feel obligated to recommend to anyone that might need future reference - this is my first Yelp review! |
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Lauryn M.
Los Angeles , CA |
- 11/3/2013
I have now used this shop a few times for my car and could not be more pleased with the outstanding service I've received.
Not only are the guys professional, honest and truly know what they are doing but they provide over the top customer service, time and time again, to ensure you are taken care of.
They are thorough and make sure you actually understand what is going on with your car; because if you're like me most car stuff goes over my head, but they explain every thing in a way that makes sense.
Its comforting to know that whatever car problems arise I have a trustworthy and reliable shop I can work with!!
Thanks Peter and Arman! |
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Caroline G.
Los Angeles , CA |
- 1/23/2014
I came in with some damage to my Fiat L on the right/back passenger doors and back quarter panel. I had hit a car while parking and was at-fault. As this was my first car accident, I wasn't sure of the ins and outs of dealing with the insurance company.
Upon walking in and meeting with Alex, I felt instantly calmed. He walked out to my car and wrote an estimate for the damage. He also gave me the complete run-down on dealing with the insurance company vs. paying out of pocket. I felt...calm even in the midst of a frustrating situation.
When I dropped off my car for the work, I utilized their amazing special and got a rental car free of charge while my car was getting repaired. I was feeling separation anxiety from my little Fiat so this little perk additionally made me feel at ease.
The car was absolutely beautiful when I picked her up. The scratches and dents were removed and the back wheel (which incurred small damage) was good as new.
5 Stars! |
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Vincent B.D.
Los Angeles , CA |
- 9/11/2013
Dear Alex, Kevin and Francine,
I really wanted to take the time to give you all a Big Thank You! The staff has always been so friendly, professional and helpful. It is so rare to feel being cared for and treated with a long-by-gone respect.
I also really wanted to call out the Outstanding Service that Francine provided. I was having an issue with a "covered" Hertz Rental during the repair of my X5. Francine overheard the conversation and mostly likely sensed my building frustration at being told that the rental amount/length was a reimbursement of $441.00 out of pocket as opposed to billing/payment agreement by the insurance company!! Francine offered to call the insurance company to try and resolve this issue (which Hertz did not even offered?!). Francine was very polite, professional not only with me, but with my partner (on the phone) and the insurance company. As a result, not only was Francine calming, but I also felt extremely confident that she could resolve this problem.
What could have soured another wonderful experience with Rick's Auto Body & Paint, was only saved by Francine's Excellent Service.
With the utmost gratitude,
Vincent and Jefferson |
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DSarah H.
Los Angeles , CA |
- 1/14/2013
Wish I could give them TEN STARS!
Thank you, Kevin, Liana, and the rest of the Rick's Auto Body staff for making what could have been a nerve-wracking experience into a smooth and pleasant one...and the work you did on my car is PERFECT.
I had a minor fender-bender. I am also inexplicably attached to my 2004 Honda CRV (which I had ordered new with all-wheel-drive when I lived in Chicago. In snow or on ice, this car is hugs the road tenaciously...and all that means in California is that it is a bit of a gas guzzler for its size --haha -- but.... I just LOVE this car) -- --
So what does all of this mean? I'll tell you:
When it came to fixing my car, I was SUPER FUSSY. Yup, I was.
First, I took it to the shop that my insurance recommended and was NOT going to go there --I could just tell that this was not going to be good. Took it to another place recommended by a friend and didn't like the arrogant, pushy guy. Took it to a place that had seemed great but somehow they kept forgetting to schedule my repair and there were tons of miscommunications...not good...
Turned to Yelp. Found Rick's Auto Body. Spoke to Kevin.
Kevin is extremely patient. I asked a zillion questions. I really did. Kevin answered all of them calmly. He has a soothing demeanor and had no problem putting me at ease by taking the time to explain everything to me.
When a business cares about its customers, that usually means that they care about the quality of their work, too -- so I felt I could trust Kevin to do a great job.
Kevin dealt directly with my insurance company and got everything taken care of, keeping me clearly informed along the way.
I picked my car up today and it looks GREAT!!!! Kevin even had it washed and vacuumed. He also has my insurance company sending a check to me for an appearance allowance for a minor scuff to a mud guard, and both of these extras were totally unexpected nice surprises.
Most of all, Rick's Auto Body did BEAUTIFUL, QUALITY WORK on my vehicle!!!! My silver car looks as if nothing had ever happened to it:)
I would say that Kevin's Auto Body is the SPA OF CAR REPAIR SHOPS! If your car has a boo-boo, take it to this trustworthy shop for A+ work done on your car by people who take pride in what they do AND care about their customers' total experience! |
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ShannaW.
Los Angeles , CA |
- 8/31/2012
Completely enjoyed my hassle free experience with these guys.
They were so quick to give me an estimate and all of their employees are all so friendly.
They were eager to help and actually gave me a few pointers about what the insurance provider is obligated to provide.
I've never had anything car related be this easy.
I also over head a conversation one of the sales people was having with a woman who didn't know the average price for tires. She had called him to see if her quote was reasonable. Even though these guys don't do much for tires he told the lady the quote was asking wayyy too much and then recommended a place she could get the same tires for cheaper.
These guys really care about the well being of their customers and look out for their best interests. As a female who is a little clueless about cars that means a lot! |
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Read all reviews of our Silver Lake Location on Yelp.com |
Read all reviews of our Hollywood Location on Yelp.com |
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